FAQ
Please browse through our most frequently asked questions. If your question is not answered, feel free to fill out our contact form by clicking here.
On the back of your card there will be an activation code with series of numbers and/or letters. You will use this to activate your subscription.
To activate:
Go to www.ECactivation.com and enter that code. If there are zeros (0) in your activation code, you will need to enter those as well.
Once you enter the code, you will be asked to create a username and password for the site. After that is complete you can begin watching videos immediately.
You should e-mail all of your monthly questions and videos to Bernie at bernie@equestriancoach.com. If you have a video, we suggest you post it on youtube or other social video site and then send us a link. You can also mail in a dvd to the following address:
Equestrian Coach, LLC
c/o Stay Connected
P.O. Box 1509
San Marcos, CA 92079
To change your credit card, please follow the instructions found by clicking here.
In the e-mail you received there should be a link you can click to redeem your gift. If you can't click the link, then you should copy and paste it in your browser.
If you are already a paid member of the site, you will not be able to redeem your gift. If this is the case, then please contact us and we can refund you or the person who gave you the gift. If you are not currently a paid member, we do not offer refunds on gifts.
We do not offer refunds on any of our subscriptions. If you are a monthly member, your subscription access will stop at the end of your 30 day cycle and not renew should you cancel your membership. You will lose access to all videos at that time.
You may cancel your membership at anytime. Sign in and go to your member area. Click on Membership. Click on Cancel Membership. Alternately, you can click here to go directly to the cancel membership screen.
After that you will be sent to a form to cancel your membership. You will need the First and Last Name on the credit card you used to sign up. Your cancellation will be processed within 2 business days.
Paid members will no longer be billed for membership. We do not offer partial month refunds. Your subscription access will stop at the end of your term and not renew. You will lose access to all videos, except any free content, at this time. There are no refunds on annual memberships. Please see our terms and conditions for our refund policy.
No problem. Click here to reset it now. Alternatively, on the header above, just below the sign in area, press “Forgot username or password?”. Follow the directions to have your username and/or password e-mailed to you. You will need to remember and have access to the e-mail you originally signed up with. If you do not know this, please contact customer support.
To learn more about our membership programs, feel free to visit our Subscription Options Page for your inside look at what we have to offer. If you are ready to join now, then simply click on the membership level you want and we will add it to your cart.
Annual Membership $299.99 - Get 12 Months for the Price of 10!
Our payment processing center ensures that your credit card information is safe and secure and that your email address will never be used for any marketing or third party use. EquestrianCoach.com uses only credited and internationally recognized partners for the protection and security of our subscribers. If you have any concerns about your information, feel free to contact customer support.
We use Paypal to handle payments. They accept a variety of the most popular payment methods.
- VISA
- Mastercard
- American Express
- Discover
You can also purchase Annual Memberships by check.
To pay by check, download the pay-by-check form by clicking here. Please print the form, fill it out and mail it in with your check. The address is included on the form.
At this time we can only take phone and check orders for the purchase of Annual Memberships, Monthly Memberships must be purchased online.
Because we do offer video content, this site is not for those who have a dial up connection. We offer many bitrates so you can play the videos at a variety of connection speeds. Our player will automatically adjust to your speed or you can manually change it with the player controls.
Here are the various resolutions we offer and the corresponding connection speeds you will need for optimal viewing. To check your connection speed, we recommend speakeasy.net/speedtest.
Download speed:
- .5 - .6 Mbps - low resolution
- .6 - .9 Mbps - medium resolution
- .9 - 1.2 Mbps - high resolution
- 1.2 Mbps and up - high definition
Ideally your PC or Mac should have a high speed broadband connection from your internet provider. The player is set to detect your connection automatically and give you the best picture based on your speed. However, if you connection speed fluctuates (you will see this with wireless broadband cards), then it could cause unwanted buffering while it tries to adjust for the changes in speed. In this case, you can easily change it manually.
At the bottom of the player you will see a box with a letter. Click this to select and play at a specific resolution and not auto-adjust.
You can change this as often as you like until you get a good resolution for your connection speed.
For copyright purposes, the videos are not available for download. They can be viewed online only, but we do stream all videos to help provide a seamless viewing experience for almost any connection speed. We recommend viewing the videos in the Free Video section prior to subscribing to determine if they play to your satisfaction given your connection speed.
Yes. All of our videos have previews except the free videos which you can watch in their entirety.
A membership to EquestrianCoach.com is a great gift for any occasion. Click here for full details on our gift cards.
If you encounter any problems please contact our technical support team using our contact form. We will respond within 24 hours of your request.